We haven’t lasted so long in the area by ignoring the opinions of our customers. So, whether you’re happy with the service you received or if you have a suggestion of improvement, we hope you’ll share your Rusel Felts Motor Company experience with us and our other customers. We look forward to hearing from you!
What Our Customers Are Saying:
4.9 out of 5 stars
I came across a jeep I loved at Rusel Felts. When I requested information online, John McDonald was quick to contact me and helped through out the buying process. I was even able to test the vehicle over night. I had a great experience. John felt very sincere and honest. Even after I purchased , John followed up with me to make sure everything was still good. I would definitely recommend this company and John McDonald to any one looking for a pre owned vehicle
Bianca Killey San Antonio Realtor
We just had a wonderful experience purchasing a vehicle from Rusel Felts Motor Company. My daughter was in a car accident and unfortunately, her vehicle was totaled. We weren’t prepared to purchase another vehicle so quickly, but as soon as the need arose, we started looking. My daughter found a car at Rusel Felts and the process was seamless and personalized from start to finish. Joey helped her very efficiently from her first phone call all the way until she drove off the lot. As a mother, I truly appreciate the friendly service and the simplified process my daughter was given. Thank you Joey and Rusel Felts!... More
I had a serious car accident and my other car had been totaled. They made the car buying experience easy and painless. Very transparent and honest about the car. Joey was extremely kind and very helpful throughout the process. I will recommend anyone looking for a car to go to Rusel Felts!
I found the truck I wanted with these guys and they had the best price I could find. Customer service was great and very down to earth guys there and no pressure either. They will respond to you promptly and willing to help!
I would definitely buy from them again!
Buying a car always feels a bit like going swimming in shark infested waters. Joey Ruiz and the entire staff of the Rusel Felts Motor Company were very accommodating. They went beyond what was necessary in helping me with my purchase. If you want to be be treated like a human not chum get in touch with them.
Joey was great, no pressure, made the car buying experience as pleasant as possible. Would definitely do business again with them.
Greetings. My name is Dominic Rivera. My family and I had the pleasure of doing business with the folks at Rusel Felts Motor Company. Long story short, I lost my vehicle due to extensive hail damage and I was in the market for another vehicle. I was in the market for a truck to be exact. I wasn't in a hurry to buy, but if I came across a good deal I definitely wanted to be ready. After looking for a few weeks at local dealers I wasn't coming up with any trucks that were really in my price range or that were catching my eye. I found RFMC through a website with my bank so I decided to take a look. I found a truck that caught my eye but the price wasn't really appealing. I went ahead and made an appointment to see the truck. I spoke to John a few times via text and he would send me updates till the day of our appointment. We finally made it to the appointment and we were able to take the truck on a test drive. The truck was exactly what I was looking for, a Silver Toyota Tundra 4x4! The truck drove amazing but I still wasn't sold on the price. We came back to the office and John gave us a price breakdown and we spoke to Joey, the finance manager. As much as I liked the truck, I will be honest, I wasn't sold on the price. Joey really did some number crunching and took the time to break down some prices even further. He was able to give us a deal that we couldn't pass up! Joey really took the time to explain pricing and we were able to end up where' we wanted to be price-wise. We closed out on the deal and we had an AMAZING conversation afterward. This appointment with RFMC was a blessing and we give all praise to our Heavenly Father through Jesus Christ.
Rusel, thank you so very much!!! You topped off the gas tank before we left, that action in itself speaks so much! We know you did not have to do that, but you did and that is what you call customer service. You showed us your heart and how much your customers mean to you.
For anyone looking for a great used car I definitely recommend looking into RFMC! The cars on their lot are well maintained and more importantly, they really make you feel like family! Their professionalism, courtesy, and attention to customer service is exceptional!!!
God bless you and your families!!!... More
I was treated well, and fairly. Found a good deal on a Ford F-150. The entire experience was the best I have ever had. I will definitely go to Rusel Felts the next time I am purchasing a used vehicle.
Great people... great prices, love my truck.
John, Rusel, and Joey were all so warm and welcoming in a genuine way. We didn't experience the typical impersonal business like we usually do when purchasing a vehicle. They were humble and friendly and made us feel like we've known them for a long time.
The price was well below book out and they gave us top dollar for our trade-in. All their vehicles on the lot are in pristine condition. This is definitely not your typical big city dealership! The lot is surrounded by large shade trees.
We will always come here first in our future vehicle purchases.... More